Practical Services
The basics matter most — especially in your first days in Medellín.
Medellín has one of the safest and most efficient integrated public transport systems in Latin America. With a single Civica card, you can access the metro, cable cars, tram, and other connected transport options — once everything is set up correctly.
In practice, getting started isn’t always straightforward:
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Cívica cards are not available at every station
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Purchase and activation require specific service points
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Instructions aren’t always clear for first-time visitors
The same applies to mobile data. Without a working SIM or eSIM upon arrival, even basic tasks can quickly become frustrating.
Our practical services help you get connected, move around, and start your stay
without confusion, trial and error, or unnecessary detours.
We help you get the essentials sorted — before and upon arrival.
Airport Transfer & Arrival Coordination
Arrive in Medellín safely, calmly, and fully prepared.
After a long flight, the last thing you want is confusion at the airport.
We make sure your arrival in Medellín is smooth, secure, and fully coordinated — so you can focus on settling in, not figuring things out.
From the moment you land, everything is arranged in advance and monitored in real time.
What’s included
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Pre-arranged airport transfer from Medellín Airport
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Trusted local driver with confirmed details
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Clear instructions for meeting point and pickup process
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Monitoring of flight delays or schedule changes
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Arrival coordination tailored to your exact flight details
Available options
Standard - A pre-arranged airport transfer with all details confirmed in advance.
Plus - Airport transfer plus WhatsApp coordination in case of delays, changes, or unexpected situations.
Want everything arranged before you land?
We align everything precisely with your arrival.
eSIM & Mobile Connectivity
Stay connected in Medellín from the moment you land.
Without mobile data, even simple things become difficult — navigation, transport, communication.
Buying a local SIM after arrival often takes time, explanations, and trial and error.
With a pre-arranged eSIM, you’re online immediately — no shops, no hassle, no language barriers.
What’s included
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Pre-arranged eSIM setup (no physical SIM required)
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Mobile data available immediately upon arrival
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Clear installation instructions sent before departure
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WhatsApp support if assistance is needed during setup
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Compatible with most modern smartphones
Available options
Standard - eSIM setup with clear instructions before arrival
Plus – eSIM setup plus WhatsApp assistance during activation
Want to be online as soon as you land?
We make sure your mobile data works before you arrive.
Metro Access & Cívica Card
Medellín’s public transport system is fully integrated — but getting started isn’t always straightforward for first-time visitors.
With a Cívica card, you can use the metro, cable cars, tram, and other connected transport options across the city — once everything is set up correctly.
What to Know
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Cívica cards are not available at every station
-
Purchase and activation require specific service points
-
Instructions aren’t always clear for first-time visitors