Clear Pricing. No Surprises.
Choose the level of support that fits your trip to Medellín.
Prices are per booking (1–2 persons).
WhatsApp support is charged per week and can be extended at any time.
Combine services and receive a tailored package at a better overall price.
No hidden fees. No obligations. Just clear support.
Before You Leave
Preparation and travel planning before your departure to Medellín.
What’s included – Scheduled personal advice call (up to 45 minutes) – Honest answers about safety, accommodation, transport and daily life in Medellín – Practical preparation tips tailored to your travel plans – Option to send questions in advance for an efficient call Basic vs Basic Plus Basic One focused advice call to prepare you before departure. Basic Plus Advice call plus 7 days WhatsApp follow-up for questions that come up after the call. Good to know This service is ideal if you want to travel to Medellín well prepared, informed and with realistic expectations. How it works: -You book the advice call -We contact you to schedule the call -You can send your questions in advance -The call is fully tailored to your trip -Basic Plus includes WhatsApp follow-up
Pre-Departure Check
Last check before you leave
€ 49
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Short preparation check (30 min)
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Accommodation, transport & arrival reviewed
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SIM/eSIM, apps & essentials check
-Short check call (up to 30 minutes) -Review of accommodation, arrival and transport planning -Last-minute questions answered -Practical checklist to avoid surprises before departure Good to know Ideal if you already prepared your trip but want a final professional check before leaving. How it works: -You book the pre-departure check -We review your plans and essentials -Short check call to go through everything -Final tips before departure
Plans & differences -Basic Compact written travel plan with the most important basics. -Basic Plus Extended plan with more detail and practical tips, based on your feedback. -Premium Fully detailed and optimized plan, including refinement and follow-up questions. How it works: -You book your preferred plan -We collect your wishes, interests and priorities -We create your personal travel plan -Optional feedback and refinements (depending on plan)
During Your Stay
Direct WhatsApp support during your stay in Medellín. For questions, situations and peace of mind.
What’s included -WhatsApp support for general, non-urgent questions -Available between 06:00 and 18:00 (local time) -Practical guidance about daily situations, transport, safety and local matters -Advice based on local knowledge and experience How it works -After booking, you receive our WhatsApp contact details -You can send your questions during regular support hours -We reply with clear, practical guidance -Support is advisory and coordination-based Important to know -No support outside regular hours -No physical or in-person assistance -Not suitable for urgent situations
What’s included -WhatsApp support for general questions during regular hours -Emergency support outside regular hours -Practical guidance and advice during your stay -Non-urgent questions handled during regular hours How it works -After booking, you receive our WhatsApp contact details -Use WhatsApp for questions during your stay -Urgent situations outside regular hours are handled as priority -Non-urgent questions are answered during regular hours Important to know -Emergency support means guidance and coordination, not emergency services -No physical or in-person assistance -Ideal balance between availability and cost
What’s included -24/7 WhatsApp support (local time) -Support for both general and urgent situations -Priority handling of messages -Practical guidance based on local knowledge How it works -After booking, you receive immediate WhatsApp access -You can message us at any time during your stay -Urgent questions are handled with priority -We provide guidance and coordination whenever needed Important to know -Support is provided digitally via WhatsApp only -No physical or in-person assistance -Emergency support is advisory, not emergency services
Upon Arrival
Support and guidance for your arrival and first moments in Medellín.
What’s included -Practical orientation for your arrival in Medellín -Guidance on local transport, safety and getting around -Do’s and don’ts for your first hours in the city -Answers to common arrival-related questions -Clear explanation of what to arrange immediately — and what can wait How it works -After booking, we contact you to align timing and focus -Support is provided digitally (call or WhatsApp, depending on timing) -Advice is tailored to your arrival situation and accommodation -You receive clear, actionable guidance — no overload Good to know -This service focuses on arrival & first-day orientation only -It does not replace ongoing WhatsApp support packages -deal if you want to start your stay informed and confident from day one
What’s included -Guidance with SIM or eSIM setup (no physical handling) -Explanation of local transport options and payment methods -Practical tips for daily essentials (apps, cash, cards) -Clear overview of what needs to be arranged immediately -Advice based on local knowledge and real-life experience How it works -After booking, we contact you to understand your situation -Guidance is provided digitally via call or WhatsApp -You receive step-by-step instructions where needed -We focus on clarity and efficiency, not information overload Good to know -This service is setup-focused, not ongoing support -It does not include physical assistance or in-person presence -For ongoing questions, a WhatsApp Support package is recommended -Ideal if you want your basics arranged quickly and correctly
Practical Services
Short, practical services — arranged for you before or during your stay.
Airport Transfer Assistance
Reliable coordination of your airport transfer in Medellín.
€ 29
This fee covers coordination and assistance only.
The actual transfer cost is paid separately to the driver.
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Coordination with a trusted local driver
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Flight monitoring & arrival confirmation
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Clear pickup instructions upon arrival
What’s included -Coordination with a trusted local driver -Flight monitoring and arrival confirmation -Clear pickup instructions upon arrival -Direct contact point in case of delays or changes How it works -You request the transfer and share your flight details -We coordinate a suitable driver based on time and location -You receive pickup instructions before arrival -The driver meets you at the agreed pickup point Important to know -Our fee covers coordination and assistance only -The actual transfer cost is paid separately to the driver -Transfer prices depend on distance, time and availability -This service does not include in-person assistance beyond coordination
What’s included Basic (3 GB / 7 days) -3 GB mobile data valid for 7 days -Intended for light use (WhatsApp, maps, rides) -Self-installation with clear instructions Plus (8 GB / 15 days) -8 GB mobile data valid for 15 days -Suitable for regular daily use -Assisted setup via WhatsApp if needed Premium (20 GB / 30 days) -20 GB mobile data valid for 30 days -Ideal for heavy users or longer stays -Assisted setup and support if needed How it works -After booking, you receive your eSIM details -You install the eSIM on your phone before departure -The eSIM activates automatically upon arrival in Colombia -With Plus or Premium, we assist if any setup issues occur Important to know -eSIMs provide mobile data only (no local phone number) -Compatibility depends on your phone model -Network coverage and speed depend on local carriers -No local IMEI or device registration is required for short stays
Cívica Card & Metro Access
Public transport access arranged and delivered for you.
Basic €29
Plus €49
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Physical Cívica card arranged, loaded and delivered
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Ready-to-use balance for Medellín’s integrated public transport system
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Delivery in El Poblado, Laureles, Envigado & Sabaneta
Delivery outside these areas is possible for an additional fee.
What’s included Basic -Physical Cívica card purchased for you -Initial balance for approx. 10 public transport rides -Usable across Medellín’s metro, tram and connected public transport services -Delivery in El Poblado, Laureles, Envigado or Sabaneta -Short explanation on how to use the card Plus -Physical Cívica card purchased for you -Higher initial balance for approx. 25 public transport rides -Usable across Medellín’s metro, tram and connected public transport services -Delivery in El Poblado, Laureles, Envigado or Sabaneta -Explanation on usage, recharging and longer-term travel How it works -After booking, we prepare your Cívica card locally -The card is purchased, loaded with balance and checked -A trusted local fixer delivers the card to you -You can start using Medellín’s public transport immediately Important to know -One Cívica card per person is recommended for convenience -Delivery is included in El Poblado, Laureles, Envigado and Sabaneta -Delivery outside these areas is available for an additional fee -Metro fares and transport rules are set by local authorities -Lost or damaged cards cannot be replaced automatically
Popular combinations
Frequently chosen service bundles for a smooth and well-prepared start in Medellín.
What’s included -Arrival Orientation & First-Day Support -Local Setup Assistance -eSIM & Mobile Connectivity (Standard) Everything you need to start your stay smoothly, without stress or confusion. How it works -After booking, we contact you to align timing and details -You receive clear instructions and preparation info in advance -Support is provided digitally via WhatsApp -Practical services are arranged before or right after arrival Good to know -This package is designed for your first day and initial setup -It does not include ongoing WhatsApp support during your stay -Physical services (such as eSIM) are arranged and delivered as agreed -Ideal for first-time visitors who want a calm and organized start Why choose this package This package is popular with travelers who: -want guidance without long-term commitments -prefer everything arranged in advance -want to avoid figuring things out on arrival
1. Arrival Orientation & First-Day Support Personal guidance to help you start your stay with confidence. Included -Practical advice on transport, safety and payments -Tips for your first day in Medellín -Clear priorities: what to arrange now and what can wait How it works -You receive clear instructions in advance -Support is provided digitally (WhatsApp) -Focused on clarity, calm and self-reliance 2. Cívica Card & Metro Access – Basic Ready-to-use access to Medellín’s public transport. Included -Physical Cívica card -Preloaded balance for approx. 10 public transport rides -Usable across the metro, tram, cable cars and connected services Delivery -Delivered in El Poblado, Laureles, Envigado or Sabaneta -Delivery outside these areas is possible for an additional fee Important to know -One card is intended for one person -Additional top-ups can be done easily at official service points 3. eSIM & Mobile Connectivity – Standard Stay connected from the moment you arrive. Included -eSIM with approx. 3 GB data (7 days) -No physical SIM card required -Compatible with most modern smartphones How it works -Installation instructions are sent in advance -Activation before or upon arrival -WhatsApp assistance available if needed Important to know -This package is designed for a smooth start, not ongoing support -WhatsApp Support packages are available separately -Services are provided digitally and practically — no in-person assistance Why this package Chosen by first-time visitors who want: -everything set up without figuring it out themselves -instant connectivity and easy transport access -a calm, well-organized first day in Medellín
Prefer a different combination?
You can combine any of our services.
Tell us what you need and we’ll create a clear, tailored package with a better overall price.