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Medellín Travel Assistance

Privacy Policy

Medellín Travel Assistance (MTA)

Last updated: 07.01.2026

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1. Who we are

Medellín Travel Assistance (“MTA”, “we”, “us”) provides digital travel assistance and support for travelers visiting Medellín, Colombia. All services are provided fully online.

Contact details:
Medellín Travel Assistance
Email: [your email address]
Website: https://www.medellintravelassistance.com

2. Personal data we collect

We collect only personal data that is necessary to provide our services, including:

  • Name

  • Email address

  • Phone number (WhatsApp)

  • Travel-related information (only if voluntarily shared)

  • Messages sent via WhatsApp, email, or contact forms

  • Technical data such as IP address, browser type, and device information (via analytics)

We do not collect sensitive personal data.

3. How we use your data

Personal data is used exclusively for the following purposes:

  • Providing digital travel assistance

  • Communication via WhatsApp or email

  • Responding to inquiries

  • Administrative and billing purposes

  • Improving our services

  • Compliance with legal obligations

We do not send unsolicited marketing messages.

4. Legal basis for processing

We process personal data based on one or more of the following legal grounds:

  • Performance of a contract

  • Your consent

  • Legal obligations

  • Legitimate interests, such as customer support and service security

5. WhatsApp communication and third parties

Communication with clients may take place via WhatsApp. By contacting us via WhatsApp, you consent to this form of communication.

We may use third-party service providers such as website hosting, analytics tools, security services, and payment providers. These parties process personal data only on behalf of MTA and in accordance with applicable data protection laws.

6. Data sharing

We do not sell or rent personal data. Personal data is shared only when:

  • Necessary to deliver our services

  • Required by law

  • You have given explicit consent

7. Data retention

We retain personal data only for as long as necessary:

  • Client data: for the duration of the service and legally required retention periods

  • Contact requests: up to 24 months

  • WhatsApp conversations: as long as relevant for customer support

8. Your rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to data processing

  • Request data portability

Requests can be sent to: [your email address]

9. Data security

We implement appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, or disclosure.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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